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This or That? Proactive Remote Support vs. Reactive Remote Support
July 30, 2019 at 12:00 AM
by Modern Life Technical Solutions
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One of the biggest things to decide when you set up your business's IT infrastructure is whether you will use proactive remote support or reactive remote support. At Modern Life Technical Solutions, we perform comprehensive proactive remote support for large and small businesses. However, we're going to outline both types below.

Proactive Remote Support

Business owners who have proactive remote support in place have a system that works to spot and fix problems before they take a network down. At Modern Life Technical, our support team uses cutting-edge monitoring software and tools to ensure you have a stable and secure IT system. Since proactive support takes care of problems before they cause downtime, it can improve a business's bottom line because everything is up and running as it should be at all times.

Having comprehensive preventative systems in place can go a long way toward building a solid foundation for a business. We can use routine maintenance on a set schedule as a management tool that can prevent system crashes or hours of downtime. When you compare the cost of a single hour of downtime to the cost of getting proactive remote support in place, you can see it's a very cost-effective option. It helps to reduce the high cost of a downed network or emergency IT help.

Reactive Remote Support 

If you have reactive IT support, your approach is the break-fix solution. You'll only get reactive remote support when something goes wrong with your IT infrastructure. For example, your wifi stops working and then your network goes down. You'd call your reactive remote support to log into your system and fix it. When you use this type of support, downtime is very common because you don't have a dedicated team who understands your network.

It's important to remember with this type of support that your reactive team won't have as high of a level of familiarity with your IT infrastructure. They'll have to search to find out what is the underlying problem in your network. It could be a power outage, the internet service provider, a bad wifi connection, or an internal wiring issue. Unfortunately, there is no way to know until your support starts testing every part of your infrastructure with every solution they have. This leaves room for human error, and it can be a time-consuming process. 

Which Is Better?

If you were to look at it from a business point of view, proactive remote support is the better choice. It minimizes your downtime or prevents it entirely. It also gives your support team time to get a good understanding of your system as a whole. They're routinely monitoring and taking care of problems before they turn into larger and more time-consuming ones.

Contact Modern Life Technical Solutions Today!

Do you want to know more about our list of exclusive services and dedicated teams? Maybe you'd like us to help with your security system or networking components. Either way, you can contact us today!